Magnit Direct Sourcing on behalf of Toyota is currently hiring for a Business Payment Specialist role for a temporary, Hybrid assignment in Plano, TX.

This position is a 12-month assignment, with potential to extend. The pay range for this role is between $37.00 - $41.00/Hr. Benefits: Medical, Dental, Vision, 401K.

Title: Business Payment Specialist

Location: Plano, TX

Duration: 12 months 

Description:

The primary responsibility of this role is to administer all aspects of the Toyota Amex Corporate Travel Card program for all participating entities (i.e. TMNA, TEMA, TFS, TMIS, NAMCs, TDPR, and JStaff). This position serves as the Travel cards program SME with a strong focus on customer service while ensuring program’s policy/guidelines are followed, including meeting our service provider’s contractual terms and conditions.

The role’s key functions include servicing existing accounts request/inquiry, program compliance review/monitoring/review for fraudulent activity, minimize delinquency, and maintain/foster relationships with internal stakeholders, partners, and vendors in the most effective manner.

The enterprise-wide Amex Travel Card program’s portfolio consists of approx. 8,000 accounts (avg customer volume inquiries ~ 400 tickets with total spend volume ~ $120mil annually).

Key Responsibilities:

• Manage customer requests/questions for AmEx Travel, including Air Travel card programs using 1TS Ticketing system.
• Manage the processing of new card applications, including onboarding cardholders and/or communicate policy/procedures as needed.
• Trouble-shoot and resolve account issues utilizing both Chrome River and AmEx systems to review/research transactions, and ensure initial customer SLA (2-3 business days) are met
• Ensure payments to AmEx Travel & Expense accounts are timely made by working with Accounts Payable and AmEx Account representative so that late fees and/or delinquent charges are not incurred
• Request and manage credits due to T/M Travel card accounts and/or the impacted BU cost centers in a timely manner
• Conduct annual Cards Affirmation process, including drafting the initial communication and delivering of such Attestation by working with the eLearning team from tracking/monitoring of completed Attestations through closing out and/or suspension of inactive/un-responsive account holders
• Review all relevant BOT output reports daily, weekly, and monthly to monitor compliance and proactively process/maintenance Exiting T/Ms accounts, as well as T/Ms who are on Leave of Absence (LOA)
• Create ad-hoc reports related to cardholders, transactions and overall spend for Travel Card program as applicable. 
• Analyze Spend data to mitigate high-risk, non-compliant purchases to support and increase customers awareness of program’s policy and procedures
• Support Audit requests, and proactively develop/enhance program controls to mitigate risks or fraudulent activities (Inform management and/or HR as appropriate if escalations are needed)
• Actively participate in process improvement projects relating to all aspects of the AmEx Travel card program by leveraging the RPA team to automate redundant tasks (developing BOTs) as needed
• Develop collateral/reference materials & publish updates on Travel Card program communication for MyTool box and/or SharePoint site as needed

Serve as the back-up to the Pcard administrator on Flex schedule coverage by:

• Manage 1TS ticketing portal queue, and address customers’ account inquiries/issues
• Process new Pcard applications
• Review account profiles and update Amex CAR system when cardholders/approvers change roles for the Pcard program, and/or assist with Amex @Work system inquiries
• Educate and/or work with cardholders to ensure their accounts are in compliant

Key Experience/Skillsets:

• B.A./B.S. degree or equivalent finance/business and/or customer service experience.
• Experience resolving issues in a timely manner and mitigating risk for corporate travel card portfolio with approx. 8,000 cardholders and $120M annual spend.
• Familiarity and experience with trends related to corporate travel and able to strategically prepare for potential issues which could negatively impact the cards program.
• General accounting experience required, plus knowledge of AP and banking payments set-up
• Understanding of Toyota's NA (North American) operations and purchasing needs across all affiliates, and Procurement experience is a plus
• Experience using Microsoft applications (Excel, PowerPoint, Visio, Access, Word, etc.).
• Working knowledge of SAP financial systems; Ariba P2P; Third-party systems; Websites/URLs; SharePoint
• Ability to work with cross functional teams and manage resources to successfully complete tasks.
• Strong communication skills (verbal and written) with all levels of stakeholders including senior management.

Talented, dedicated people are an integral part of our mission to build the best workforce, working together to create the future of mobility and make the world a better place. We are always on the lookout for diverse, driven, and collaborative talent interested in performing contract work for Toyota.

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Magnit is an equal opportunity employer, and all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.