Magnit Direct Sourcing on behalf of Toyota is currently hiring a Change & Release Management Engineer for a temporary assignment in Plano, TX.

This is a 12 month contract position to start. The pay range for this role is between $75.00/hr - $80.00/Hr. Benefits: Medical, Dental, Vision, 401K.

Who We Are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

What We're Looking For

• Demonstrated experience in IT operations and IT Service Management
• Proven experience with IT Service Management and ITIL practices, ideally with practitioner certification in Incident, Change, Release, and Problem Management
• Knowledge of deployment and implementation methodologies (Agile, CI/CD, Blue/Green, Canary) and related technical change management experience
• Experience in project management with knowledge of approaches, tools, and phases of the project lifecycle
• Solid understanding of the software development lifecycle (SDLC)
• Understanding of configuration management principles

What You’ll Be Doing

Primary Focus

This role will initially focus on implementing a "Lean-Process" initiative that ensures efficiency while preserving the integrity of lower environments, such as QA and Staging. The aim is to balance efficiency, compliance, and quality by prioritizing lean solutions that minimize overhead, all while maintaining necessary integrity and security.

1. Environment Provisioning / Configuration

Lean Approach:

• Automate with CI/CD ((e.g., Terraform, Ansible) to eliminate manual processes.
• Implement immutable infrastructure to prevent drift and simplify configuration management.
• Store configurations in version control (e.g., Git) for visibility, rollback, and consistency.

2. Assess Current State

Lean Approach:

• Audit current setup using automated tooling (Terraform validate, Ansible dry-run).
• Perform automated risk assessments (e.g., OWASP Dependency-Check, Snyk).
• Conduct a gap analysis against CMMI or COBIT to identify high-value improvement areas.

3. Access Control

Lean Approach:

• Implement RBAC with tools like HashiCorp Vault or AWS IAM/Azure AD.
• Adhere to the least privilege principle with dynamic access provisioning via CI/CD.
• Introduce self-service access requests integrated with automated approval workflows (e.g., Okta, Azure AD).

4. Data Management

Lean Approach:

• Anonymize or use synthetic data in lower environments (DataMasker, Redgate).
• Automate data refreshes tied to environment updates via CI/CD.
• Enforce data quality monitoring before testing.

5. Change Management

Lean Approach:

• Adopt lightweight change control focused on stability, security, and compliance using GitOps principles.
• Implement automated approvals via tools like Jira or ServiceNow.
• Integrate continuous deployment with gateways (tests, security scans, approvals) to maintain speed without sacrificing stability.

6. Monitoring

Lean Approach:

• Utilize centralized monitoring tools (Datadog, Prometheus, Grafana) for environment health and test results.
• Enable continuous feedback loops to alert QA and development teams in real time (e.g., Slack, MS Teams notifications).

7. Business Continuity

Lean Approach:

• Set up automated backups using cloud-native tools (AWS Backup, Azure Backup).
• Regularly test disaster recovery through automated CI/CD pipeline integration.
• Use cloud redundancy (AWS Availability Zones, Azure Regions) to minimize downtime.

Additional General Recommendations

• Shift Left on Quality: Use automated testing early in the pipeline.
• Documentation Automation: Use tools like MkDocs or Swagger/OpenAPI for up-to-date documentation.
• Adopt Environment as Code (Kubernetes, Docker) for reproducible and version-controlled environments.

Other Business Support

• Ensure ITSM practices (Change, Release Management) are consistently followed.
• Develop, modify, and optimize existing Service Management practices.
• Collaborate with stakeholders for reliable delivery of software and systems.
• Assist Program/Project Managers with release calendar planning and stakeholder communication.
• Conduct release readiness and milestone reviews.
• Coordinate go-live activities including deployment plans and checklists.
• Ensure documentation and understanding of release controls across teams.
• Manage and log all changes in a controlled, coordinated manner.
• Participate in Change Advisory Board (CAB) meetings and provide oversight for expedite/emergency changes.
• Evaluate all Requests for Change (RFCs) for business/process impact and risk.
• Oversee Priority 1 and selected Priority 2 incident resolution and forward to problem management.
• Conduct post-change reviews and feed insights into RCA processes.
• Participate in problem management to identify root cause and improve system availability.
• Analyze incident trends for chronic issues and proactive management.

Qualifications / What You Bring (Must-Haves)

• Bachelor's Degree required
• 10 years of relevant work experience
• ITIL Certification (v3 or v4) preferred
• Strong understanding of ITIL best practices
• JIRA Service Management and ServiceNow experience required (minimum 5 years)

Talented, dedicated people are an integral part of our mission to build the best workforce, working together to create the future of mobility and make the world a better place. We are always on the lookout for diverse, driven, and collaborative talent interested in performing contract work for Toyota.

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Magnit is an equal opportunity employer, and all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.