| Toyota and Lexus’ Brand Engagement Center is looking for passionate and highly motivated Interns to work in a world-class contact center. The skills you acquire will be invaluable for your career. Through your experience at Toyota, you will: • Expand your communication skills • Test drive a career and get a better grasp of your goals and interests • Network with professionals in your field of interest • Develop a confident, professional image |
Toyota Customer Brand Engagement Center Internship Program provides college students with exposure to the automotive industry while working in a corporate environment at our Headquarters in Plano, Texas. • During your internship, your primary role will be to act as a liaison between Toyota/Lexus owners, prospective owners, dealerships, area offices and headquarters by supporting our national contact center via answering incoming phone calls on a daily basis. • you You will receive five weeks of comprehensive training on Toyota (possibly Lexus) vehicles, policies, products and services, communications, problem solving and negotiation, and customer satisfaction. • Your primary role will be to act as a liaison between Toyota/Lexus owners, prospective owners, dealerships, area offices and headquarters. • You will be expected to evaluate customer inquiries/concerns, (i.e. financial assistance, dealer sales, service or product related concerns), and determine the appropriate action to positively impact owner satisfaction and retention. • Our Toyota Customer Brand Engagement Center is one of the key departments that offers entry-level positions with tremendous opportunity to learn about our products and the inner workings of the company. • As an Intern, your overall mission is to “Build Lifetime Advocates for Toyota/Lexus”. • Your role will support the department’s objective to provide world-class customer service to Toyota/Lexus owners and future buyers. |
Ability to formulate and present recommendations regarding functional and technical solutions that improve business processes, enhance user experience, or reduce operating expenses |
