Magnit Direct Sourcing on behalf of Toyota is currently hiring for a Process Coordinator role for a temporary, assignment in Plano, TX.

This position is a 12-month assignment, with potential to extend. The pay range for this role is between $20.00 - $21.00/Hr. Benefits: Medical, Dental, Vision, 401K.

Title: Process Coordinator

Location: Plano, TX

Duration: 12 months

Description:

Who we are         

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

What we’re looking for     

KINTO is Toyota’s global mobility brand. KINTO US is part of Toyota Financial Services, focused on growing and scaling our app based short-term rental product.

The KINTO US team is seeking a Process Coordinator to help support our process maturity initiative and to manage our vehicle onboarding process with the Mobility Operations team. You will report directly to the KINTO Marketing and Customer Experience Manager and indirectly to the Mobility Operations Sr. Manager. For part of this role, you will help document operating procedures for our call center agents and help with knowledge management. For the other part, you will support vehicle onboarding activities such as title management, inventory management, and help respond to customer inquiries. 

What you’ll be doing        

Process & Operations Management

• Manage the process for vehicle onboarding, offboarding, and inventory tracking.
• Manage the license and title process, track registration status, manage vehicle registration renewals, and support the vehicle remarketing process.
• Provide support to stakeholder inquiries.
• Identify process improvement opportunities and help with the redesign.

Knowledge Management

• Develop standardized responses and templates for customer agents to utilize for chat and email conversations, aiming to enhance the quality and consistency of customer interactions.
• Create, publish, and manage documents such as operational procedures, job aids, and reference guides.
• Facilitate regular reviews with SMEs, ensuring their insights are incorporated to maintain document accuracy and completeness.
• Help ensure documents comply with legal and compliance requirements, KINTO language, writing style, structure, and format standards.

Requirements:

Qualifications/ What you bring (Must Haves) – Highlight Top 3-5 skills              

• At least 3 years of process management or equivalent experience
• Experience creating standard operating procedures or similar documentation
• Highly skilled with MS Excel and PowerPoint
• Experience facilitating meetings

Added bonus if you have (Preferred):           

• Fleet management experience
• Experience working with call center agents

Talented, dedicated people are an integral part of our mission to build the best workforce, working together to create the future of mobility and make the world a better place. We are always on the lookout for diverse, driven, and collaborative talent interested in performing contract work for Toyota.

Click here to join our talent network and be the first in line when a new contingent job opportunity opens at Toyota through Magnit Direct Sourcing.

Magnit is an equal opportunity employer, and all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.