Magnit Direct Sourcing on behalf of Toyota is currently hiring an L3 Project Technician for a temporary assignment in Buffalo, West Virginia.

This is a 12 month contract. The pay range for this role is between $30-$35/Hr. Benefits: Medical, Dental, Vision, 401K.

Who we are:
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

What we’re looking for:

• Tier 3 (L3) IT Infrastructure engineers comprise a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues.
• Responsible for providing support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. Handles the tickets routed by L1 support or can they produce tickets for any issue they observe.
• Plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements.

What you’ll be doing:
Network (LAN, WAN and Wireless)

• Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification.
• Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic).
• TCP/IP, DHCP, Subnetting, VLAN, POE.
• Experience with packet capturing example: Wire Shark.
• Network maintenance, support and refresh.
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution.

Data Center (Server Room) Management:

• Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.).
• Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution.

Server Management:

• Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair.
• DHCP, DNS, Print Server, File Shares, Microsoft SCCM.
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution.
• Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS.
• Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware.
• Knowledge of Server 2012/2016 Policy and Security Management.

Critical plant floor hardware support:

• Examples of work include items like MFG support (GALC, AER creation, PTCS, etc.).
• ANDON and PLC (Programmable Logical Controls) support knowledge.
• First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME’s).
• Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management.
• Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime Site Management.
• Conference room support/Meeting support.
• Break fix

Qualifications/ What you bring (Must Haves):

• Cisco Networking Experience.
• Project Management Experience (IT).
• TCP/IP, DHCP, Subnetting, VLAN, POE knowledge.

Added bonus if you have (Preferred):

• Previous experience supporting a large corporate, manufacturing environment.
• Experience supporting and troubleshooting Business and Mission Critical applications.
• 3 to 5 years of experience performing Level 3 responsibilities.
• Knowledge of Cisco Voice over IP hardware/software/server operation/configuration.
• Provide technical assistance and support, and resolve problems related to the use of computer hardware and software Analyze, resolve, respond to, and document end user inquiries.
• Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools.
• Troubleshoot Operating System issue. Connection issues with LAN/WAN.
• Conference room Support Experience.

Talented, dedicated people are an integral part of our mission to build the best workforce, working together to create the future of mobility and make the world a better place. We are always on the lookout for diverse, driven, and collaborative talent interested in performing contract work for Toyota.

Click here to join our talent network and be the first in line when a new contingent job opportunity opens at Toyota through Magnit Direct Sourcing.

Magnit is an equal opportunity employer, and all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.